Will AI replace Insurance Claims and Policy Processing Clerks?
AI reaches a large part of this job’s work.
54/100
High exposure
More exposed to AI than 84% of US workers.
- AI already used in
- 14% of the work
- As AI tools mature: up to
- 81% of the work
What the job involves
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(4)
- Process and record new insurance policies and claims.
- Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
- Compose business correspondence for supervisors, managers, and professionals.
- Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
Within reach(17)
- Correspond with insured or agent to obtain information or to inform them of account status or changes.
- Contact insured or other involved persons to obtain missing information.
- Post or attach information to claim file.
- Organize or work with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
- Transmit claims for payment or further investigation.
and 12 more
Out of reach(4)
- Review insurance policy to determine coverage.
- Review and verify data, such as age, name, address, and principal sum and value of property, on insurance applications and policies.
- Compare information from application to criteria for policy reinstatement, and approve reinstatement when criteria are met.
- Collect initial premiums and issue receipts.
Also called
Claims Representative (Claims Rep) · Underwriting Assistant · Claims Rep · Insurance Clerk · Underwriting Clerk · Claims Adjudicator · Claims Technician (Claims Tech) · Policy Analyst
Related jobs
What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics