Will AI replace Loan Officers?
AI reaches most of this job’s work.
65/100
Very high exposure
More exposed to AI than 95% of US workers.
- AI already used in
- 18% of the work
- As AI tools mature: up to
- 95% of the work
What the job involves
Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing officers, loan underwriters, and payday loan officers.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(6)
- Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
- Handle customer complaints and take appropriate action to resolve them.
- Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.
- Review billing for accuracy.
- Analyze potential loan markets and develop referral networks to locate prospects for loans.
and 1 more
Within reach(22)
- Meet with applicants to obtain information for loan applications and to answer questions about the process.
- Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
- Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
- Review and update credit and loan files.
- Work with clients to identify their financial goals and to find ways of reaching those goals.
and 17 more
Out of reach(2)
- Confer with underwriters to resolve mortgage application problems.
- Supervise loan personnel.
Also called
Loan Officer · Commercial Lender · Mortgage Loan Officer · Branch Lending Officer · Loan Analyst · Loan Consultant · Loan Reviewer · Mortgage Closer
Related jobs
What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics