Will AI take my job

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Will AI replace Order Clerks?

AI reaches most of this job’s work.

58/100

Very high exposure

More exposed to AI than 89% of US workers.

AI already used in
20% of the work
As AI tools mature: up to
75% of the work

What the job involves

Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.

Where AI reaches the work

The job’s main tasks, heaviest first, by how far AI reaches them.

Already happening(3)

  • Receive and respond to customer complaints.
  • Recommend merchandise or services that will meet customers' needs.
  • Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.

Within reach(12)

  • Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
  • File copies of orders received, or post orders on records.
  • Compute total charges for merchandise or services and shipping charges.
  • Prepare invoices, shipping documents, and contracts.
  • Notify departments when supplies of specific items are low, or when orders would deplete available supplies.

and 7 more

Out of reach(4)

  • Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • Inspect outgoing work for compliance with customers' specifications.
  • Check inventory records to determine availability of requested merchandise.

Also called

Order Taker · Advertising Clerk (Ad Clerk) · Ad Clerk · Contact Clerk · Receiver · Order Clerk · Order Processing Clerk · Ad Taker (Advertising Taker)

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What these numbers mean

The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.

“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.

The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.

Sources

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