Will AI replace Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel?
AI reaches most of this job’s work.
58/100
Very high exposure
More exposed to AI than 89% of US workers.
- AI already used in
- 45% of the work
- As AI tools mature: up to
- 80% of the work
What the job involves
Sell services to individuals or businesses. May describe options or resolve client problems.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(9)
- Answer customers' questions about services, prices, availability, or credit terms.
- Contact prospective or existing customers to discuss how services can meet their needs.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.
- Maintain customer records using automated systems.
and 4 more
Within reach(6)
- Quote prices, credit terms, contract terms, or fulfillment dates for services.
- Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.
- Create forms or agreements to complete sales.
- Inform customers of contracts or other information pertaining to purchased services.
- Distribute promotional materials at meetings, conferences, or trade shows.
and 1 more
Also called
Sales Representative (Sales Rep) · Sales Rep · National Sales Executive · Automobile Club Membership Sales Agent · Automotive Sales Consultant (Auto Sales Consultant) · Auto Sales Consultant · B2B Sales Representative (Business to Business Sales Representative) · B2B Sales Representative
Related jobs
What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics