Will AI take my job

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Will AI replace Reservation and Transportation Ticket Agents and Travel Clerks?

AI reaches most of this job’s work.

63/100

Very high exposure

More exposed to AI than 94% of US workers.

AI already used in
23% of the work
As AI tools mature: up to
82% of the work

What the job involves

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets and contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information.

Where AI reaches the work

The job’s main tasks, heaviest first, by how far AI reaches them.

Already happening(3)

  • Confer with customers to determine their service requirements and travel preferences.
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.

Within reach(12)

  • Prepare customer invoices and accept payment.
  • Answer inquiries regarding information, such as schedules, accommodations, procedures, or policies.
  • Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
  • Inform clients of essential travel information, such as travel times, transportation connections, or medical and visa requirements.
  • Promote particular destinations, tour packages, and other travel services.

and 7 more

Out of reach(4)

  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
  • Keep information facilities clean during operation.
  • Open or close information facilities.
  • Provide boarding or disembarking assistance to passengers needing special assistance.

Also called

Reservationist · Station Agent · Reservation Sales Agent · Reservation Agent · Ticket Agent · Fleet Service Clerk · Passenger Service Agent · Ticket Seller

Related jobs

What these numbers mean

The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.

“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.

The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.

Sources

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