Will AI replace Correspondence Clerks?

−Already happening(4)

• Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
• Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
• Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
• Complete form letters in response to requests or problems identified by correspondence.

~Within reach(11)

• Maintain files and control records to show correspondence activities.
• Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
• Route correspondence to other departments for reply.
• Compile data from records to prepare periodic reports.
• Present clear and concise explanations of governing rules and regulations.

and 6 more

+Out of reach(2)

• Ensure that money collected is properly recorded and secured.
• Prepare records for shipment by certified mail.