Will AI replace Office Clerks, General?
AI reaches a large part of this job’s work.
48/100
High exposure
More exposed to AI than 76% of US workers.
- AI already used in
- 40% of the work
- As AI tools mature: up to
- 74% of the work
What the job involves
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(8)
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Answer telephones, direct calls, and take messages.
- Review files, records, and other documents to obtain information to respond to requests.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Complete work schedules, manage calendars, and arrange appointments.
and 3 more
Within reach(8)
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Compute, record, and proofread data and other information, such as records or reports.
- Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Deliver messages and run errands.
- Inventory and order materials, supplies, and services.
and 3 more
Out of reach(4)
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
- Train other staff members to perform work activities, such as using computer applications.
Also called
Administrative Clerk (Admin Clerk) · Admin Clerk · Clerical Assistant · Office Assistant · Clerical Aide · Clerk · Office Clerk · Police Aide
Related jobs
What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics