Will AI replace Medical Secretaries and Administrative Assistants?

−Already happening(4)

• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
• Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.

~Within reach(9)

• Transmit correspondence or medical records by mail, e-mail, or fax.
• Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Receive and route messages or documents, such as laboratory results, to appropriate staff.
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.

and 4 more

+Out of reach(2)

• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.