Will AI replace Receptionists and Information Clerks?

−Already happening(5)

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Hear and resolve complaints from customers or the public.
• Schedule appointments and maintain and update appointment calendars.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Analyze data to determine answers to questions from customers or members of the public.

~Within reach(9)

• Transmit information or documents to customers, using computer, mail, or facsimile machine.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
• Keep a current record of staff members' whereabouts and availability.

and 4 more

+Out of reach(4)

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Receive payment and record receipts for services.
• Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.