Will AI replace Secretaries and Administrative Assistants, Except Legal, Medical, and Executive?
AI reaches most of this job’s work.
57/100
Very high exposure
More exposed to AI than 88% of US workers.
- AI already used in
- 34% of the work
- As AI tools mature: up to
- 76% of the work
What the job involves
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(10)
- Use computers for various applications, such as database management or word processing.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Create, maintain, and enter information into databases.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Conduct searches to find needed information, using such sources as the Internet.
and 5 more
Within reach(17)
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
- Complete forms in accordance with company procedures.
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
- Maintain scheduling and event calendars.
and 12 more
Out of reach(4)
- Make copies of correspondence or other printed material.
- Order and dispense supplies.
- Train and assist staff with computer usage.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
Also called
Secretary · Administrative Assistant (Admin Assistant) · Admin Assistant · Office Assistant · School Secretary · Administrative Specialist (Admin Specialist) · Department Secretary · Administrative Associate
Related jobs
What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics