Will AI replace General and Operations Managers?
AI reaches some of this job’s work, but most of it stays with people.
39/100
Moderate exposure
More exposed to AI than 61% of US workers.
- AI already used in
- 12% of the work
- As AI tools mature: up to
- 66% of the work
What the job involves
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(2)
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
- Develop or implement product-marketing strategies, including advertising campaigns or sales promotions.
Within reach(9)
- Prepare staff work schedules and assign specific duties.
- Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Direct or coordinate financial or budget activities to fund operations, maximize investments, or increase efficiency.
- Plan or direct activities, such as sales promotions, that require coordination with other department managers.
and 4 more
Out of reach(6)
- Perform personnel functions, such as selection, training, or evaluation.
- Direct administrative activities directly related to making products or providing services.
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
- Plan store layouts or design displays.
and 1 more
Also called
District Manager · General Manager (GM) · Operations Manager · Store Manager · Department Store Manager (Dept Store Manager) · Dept Store Manager · GM · IO Manager (Industrial Organization Manager)
Related jobs
What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics