Will AI take my job

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Will AI replace Hotel, Motel, and Resort Desk Clerks?

AI reaches a large part of this job’s work.

42/100

High exposure

More exposed to AI than 68% of US workers.

AI already used in
12% of the work
As AI tools mature: up to
62% of the work

What the job involves

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Where AI reaches the work

The job’s main tasks, heaviest first, by how far AI reaches them.

Already happening(2)

  • Make and confirm reservations.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.

Within reach(11)

  • Record guest comments or complaints, referring customers to managers as necessary.
  • Compute bills, collect payments, and make change for guests.
  • Review accounts and charges with guests during the check out process.
  • Transmit and receive messages, using telephones or telephone switchboards.
  • Contact housekeeping or maintenance staff when guests report problems.

and 6 more

Out of reach(7)

  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Issue room keys and escort instructions to bellhops.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

and 2 more

Also called

Front Desk Clerk · Hotel Clerk · Front Desk Agent · Front Desk Associate · Guest Service Representative (GSR) · Guest Services Agent (GSA) · Hotel Desk Clerk · Front Office Agent

Related jobs

What these numbers mean

The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.

“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.

The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.

Sources

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