Will AI replace Bill and Account Collectors?
AI reaches a large part of this job’s work.
43/100
High exposure
More exposed to AI than 70% of US workers.
- AI already used in
- 22% of the work
- As AI tools mature: up to
- 74% of the work
What the job involves
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account, preparing statements to credit department if customer fails to respond, initiating repossession proceedings or service disconnection, and keeping records of collection and status of accounts.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(3)
- Record information about financial status of customers and status of collection efforts.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Advise customers of necessary actions and strategies for debt repayment.
Within reach(8)
- Answer customer questions regarding problems with their accounts.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
- Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
and 3 more
Out of reach(4)
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Receive payments and post amounts paid to customer accounts.
- Negotiate credit extensions when necessary.
Also called
Debt Collector · Collection Agent · Collection Clerk · Collections Agent · Collections Clerk · Collections Representative · Repossessor · Collection Specialist
Related jobs
What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics