Will AI replace Interviewers, Except Eligibility and Loan?
AI reaches a large part of this job’s work.
44/100
High exposure
More exposed to AI than 72% of US workers.
- AI already used in
- 26% of the work
- As AI tools mature: up to
- 59% of the work
What the job involves
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(4)
- Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
- Identify and report problems in obtaining valid data.
- Compile, record, and code results or data from interview or survey, using computer or specified form.
- Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
Within reach(7)
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Review data obtained from interview for completeness and accuracy.
- Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Prepare reports to provide answers in response to specific problems.
- Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
and 2 more
Out of reach(5)
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
- Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
- Meet with supervisor daily to submit completed assignments and discuss progress.
- Supervise or train other staff members.
- Assist individuals in filling out applications or questionnaires.
Also called
Registration Clerk · Admitting Clerk · Market Research Interviewer · Survey Interviewer · Telephone Interviewer · Admissions Representative · Canvasser · Census Clerk
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What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics