Will AI take my job

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Will AI replace Telephone Operators?

AI reaches most of this job’s work.

58/100

Very high exposure

More exposed to AI than 90% of US workers.

AI already used in
6% of the work
As AI tools mature: up to
74% of the work

What the job involves

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

Where AI reaches the work

The job’s main tasks, heaviest first, by how far AI reaches them.

Already happening(1)

  • Perform clerical duties such as typing, proofreading, and sorting mail.

Within reach(10)

  • Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
  • Observe signal lights on switchboards, and dial or press buttons to make connections.
  • Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Update directory information.
  • Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.

and 5 more

Out of reach(3)

  • Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.
  • Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.
  • Provide relay service for users who are deaf or hard of hearing.

Also called

Long Distance Operator (LD Operator) · Toll Operator (Toll Op) · LD Operator · Toll Op · 411 Directory Assistance Operator (411 Directory Assistance Op) · Directory Assistance Operator (Directory Assistance Op) · PBX Operator (Post Box Exchange Operator) · Phone Operator (Telephone Operator)

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What these numbers mean

The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.

“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.

The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.

Sources

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