Will AI replace Cashiers?
AI reaches some of this job’s work, but most of it stays with people.
40/100
Moderate exposure
More exposed to AI than 64% of US workers.
- AI already used in
- 10% of the work
- As AI tools mature: up to
- 56% of the work
What the job involves
Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Where AI reaches the work
The job’s main tasks, heaviest first, by how far AI reaches them.
Already happening(2)
- Assist customers by providing information and resolving their complaints.
- Answer customers' questions, and provide information on procedures or policies.
Within reach(13)
- Issue receipts, refunds, credits, or change due to customers.
- Answer incoming phone calls.
- Help customers find the location of products.
- Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
- Request information or assistance, using paging systems.
and 8 more
Out of reach(13)
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Greet customers entering establishments.
- Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
- Process merchandise returns and exchanges.
and 8 more
Also called
Cashier · Toll Collector · Auction Clerk · Check Cashier · Clerk Cashier · Courtesy Booth Cashier · Money Counter · Purse Paymaster
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What these numbers mean
The score is the share of this job’s work, weighted by how important and frequent each task is, that AI could do in half the time: tasks an AI model could do alone count in full, tasks that need software built on AI count half.
“AI already used” is the share of the work in tasks where people are recorded using AI today. “As AI tools mature” counts every task AI could halve, with or without extra software.
The percentile compares the score with every job’s, weighted by how many people in the US do each one. Exposure means AI could change how the work is done, not that the job goes away. These are estimates for the typical job, not predictions.
Sources
- O*NET 31.0 Database, U.S. Department of Labor, Employment and Training Administration
- GPTs are GPTs: Labor market impact potential of LLMs (task labels), Eloundou, Manning, Mishkin & Rock (2023), OpenAI and University of Pennsylvania
- Anthropic Economic Index: labor market impacts (task penetration), Anthropic
- Occupational Employment and Wage Statistics, May 2025 (national and metropolitan areas), U.S. Bureau of Labor Statistics